Shipping & Returns
Shipping
UK Shipping
We use DHL and all orders will be provided with a tracking link.
Standard shipping is free on all UK orders over £100 and will be delivered in 2-4 business days.
We provide free shipping on orders over £100. Otherwise shipping is £4.00. This will take 2-4 days.
EU Shipping
We use DHL and all orders will be provided with a tracking link.
We provide free shipping on orders over £250. Otherwise shipping is £19.99. This will take 3-17 days (usually at the lower end though).
We are not liable for customs or other charges which may be required upon shipping.
Global Shipping
We use DHL and all orders will be provided with a tracking link.
We provide free standard shipping on orders over £300. Otherwise shipping is £34. This normally takes 3-17 days depending on the location.
We are not liable for customs or other charges which may be required upon shipping.
Will I Be Charged Customs For International Orders?
We are only a small business so our shipping rates do not currently include customs which may be incurred upon entry to your destination country. We are not liable for customs or other charges which may be required upon shipping.
Please enquire with your local customs as to potential charges.
Please note if customs are not accepted at the destination country, we are not liable to refund you for the cost of your order. If your order is returned to us we will contact you regarding next steps.
Returns
How Do I Return An Item?
If you would like to return an item please email: returns@abovebelow.co within 14 days of delivery. The item must be returned in full, unworn and in the original packaging.
Please note the following items CANNOT be returned:
- Earrings - due to hygiene reasons
- Items sold as part of a set (unless whole set is returned - not including earrings)
Are Returns Free?
As a small business we do not currently offer free returns and recommend the items are sent tracked. We are not liable for returns which go missing.
When Will I Receive My Refund?
Items for return will be checked for wear when received and then a refund will be issued within 5 working days.